At RailTrailEbikes.com, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase. By using our site, you agree to the terms outlined in this policy.

Information We Collect

When you visit our site or make a purchase, we collect personal data to provide a seamless shopping experience. This includes:

• Personal Information: Name, email address, phone number, billing and shipping address.
• Order Information: Items purchased, payment details, and transaction information.
• Account Information: If you register an account, we collect your username, password, and other optional information provided during signup.
• Automatically Collected Data: IP address, browser type, and interaction data through cookies and analytics tools.

How We Use Your Information

We collect and use your data for the following purposes:

• Processing Orders: To manage orders, payments, and deliveries via WooCommerce.
• Account Management: To allow you to register, manage your account, and track orders.
• Customer Service: To respond to inquiries, provide support, and handle returns or warranty claims.
• Marketing Communications: To send updates, offers, and newsletters (if you opt-in).
• Analytics: To improve our website and user experience through WordPress plugins and tools.

How WooCommerce Collects and Uses Data

Our store is built using WooCommerce, which helps us process and manage online transactions. When you make a purchase, WooCommerce collects the following data:

• Order Data: Includes items purchased, total cost, and payment method.
• Payment Data: Payments are processed securely through third-party gateways (e.g., Stripe or PayPal), and we do not store your full payment details on our servers.
• Shipping Information: Collected to ensure timely delivery of your items.

WooCommerce also uses cookies to track your shopping cart and to store your session data during checkout.

How WordPress Uses Data

Our website is powered by WordPress, which collects non-personal data such as:

• Cookies: WordPress sets cookies to manage user sessions and preferences.
• Comments: If you leave a comment on our blog, WordPress collects your IP address and browser user agent to help with spam detection.
• Plugins: We use additional WordPress plugins to enhance your experience, some of which may collect usage or interaction data (e.g., WooCommerce, analytics plugins).

Sharing Your Information

We do not sell or trade your personal information. However, we may share certain data with third parties to process your order and provide services, including:

• Payment gateways (e.g., Stripe, PayPal) to securely process your payments.
• Shipping providers to fulfill your order and manage deliveries.
• Analytics services (e.g., Google Analytics) to help us understand website traffic and improve our services.

These third parties are only provided with the necessary information to perform their services and are required to keep your data secure.

Cookies Policy

We use cookies to enhance your shopping experience. Cookies allow us to:

• Keep track of your shopping cart.
• Recognize your preferences and account settings.
• Provide analytics to improve the site’s performance.

You can control or disable cookies through your browser settings, but please note that some parts of our site may not function properly without them.

Data Retention

We retain your personal data only as long as necessary to provide services and fulfill legal obligations.

• Order Information: Retained for tax and accounting purposes.
• Account Data: Stored until you request account deletion.
• Newsletter Subscriptions: Stored until you opt-out or unsubscribe.

Your Data Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Opt-out of marketing communications at any time.

To exercise any of these rights, please contact us at [your email address].

Data Security

We take appropriate measures to protect your data from unauthorized access, disclosure, or misuse. However, no online platform can guarantee complete security. If you believe your data has been compromised, please contact us immediately.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Rail Trail Ebikes
Email: Sales@RailTrailEbikes.com
Phone: 603-216-5034