Refunds and Returns Policy

At Rail Trail Ebikes, we strive to provide the best products and services. Please review our refunds and returns policy carefully:

No Refunds or Returns
We do not accept returns or offer refunds on any electric bikes, scooters, skateboards, or repair services. All sales are final once a purchase has been made.

Exceptions
Refunds or returns will only be considered in the following cases:

• If required by law due to product defects that fall under our 60-Day Limited Warranty.
• If a product is damaged or defective at the time of delivery and reported within 48 hours of receipt.
• In cases where we are legally required to offer a refund under consumer protection laws.

Warranty Claims
For any issues related to product defects, please refer to our 60-Day Limited Warranty. Claims must be made within the warranty period and are subject to inspection and approval.

Contact Us
If you believe your situation qualifies for an exception, please contact us at [your email/phonethemselves, we will refund the gift giver, and they will be notified of the return.